Terms and Conditions of Use

1. Operator identification

This document contains the Terms and Conditions of Use (the "Terms") that govern access to and use of the electronic platform Ink (the "Platform"), operated by Usure, a self-employed trader (persona física comerciante) with national ID number 206820204, registered as a taxpayer before the Tax Administration, with fiscal domicile at Alajuela., contact email hola@usure.pro and phone 87126716.

The Platform is registered before the Data Protection Agency (PRODHAB) under number [PRODHAB-No], and before the General Superintendence of Financial Entities (SUGEF) under article 15(d) of Law N° 7786, exclusively for the prevention of money laundering and terrorism financing. SUGEF does not supervise the businesses, products or services offered, nor their security, stability or solvency. Funds under administration are not covered by the Deposit Guarantee Fund.

2. Electronic acceptance

Acceptance of these Terms is expressly granted by activating the consent checkboxes on the registration form or, for End Clients, by confirming a booking or payment through the Platform's conversational channels. Under article 9 of Law N° 8454 on Certificates, Digital Signatures and Electronic Documents, such electronic acceptance has the same legal effects as a handwritten signature.

3. Definitions

Platform

The web application, the conversational channels in WhatsApp Business and Instagram, and the associated services operating under the tinta.pro domain and its subdomains.

Tattoo Artist

The natural person who registers on the Platform to offer tattoo services and related practices, under any of the available Plans.

End Client

The natural person, of legal age, who hires a Tattoo Artist directly through the Platform for a tattoo service.

Basic Plan

Service tier intended for Tattoo Artists not registered as taxpayers before the Tax Administration. The Platform holds the funds and issues the Purchase Electronic Invoice (FEC) in the Artist's favor.

Pro Plan

Service tier intended for Tattoo Artists registered as taxpayers. Funds settle directly to the Artist through OnvoPay's Marketplace module.

Commission

Compensation received by the Platform for the Mandate. Fifteen percent (15%) plus VAT under the Basic Plan, and six percent (6%) plus VAT under the Pro Plan.

Mandate

The remunerated commercial mandate for collection and payment described in clause 4.

Virtual Assistant

The narrow conversational automations operating on the Platform for booking and onboarding flows, described in clause 8.

Appointment

The confirmed booking between a Tattoo Artist and an End Client for the provision of a service.

Deposit

The percentage or fixed amount paid by the End Client upon confirming the Appointment, according to the Artist's cancellation policy.

OnvoPay

ONVO Costa Rica S.A., corporate ID 3-101-815764, as payment-processing service provider.

FEC

Purchase Electronic Invoice issued under version 4.4 of the Electronic Vouchers Regulation.

4. Commercial mandate for collection and payment

Pursuant to articles 273 to 298 of the Commercial Code, the Tattoo Artist, as Mandator, grants the Platform a remunerated commercial mandate for collection and payment, whereby the Platform is authorized to charge End Clients the agreed service price and to transfer to the Tattoo Artist the corresponding amount net of the Commission, applicable taxes and statutory withholdings.

This Mandate does not turn the Platform into a party to the tattoo-service contract. That contract is entered into exclusively between the Tattoo Artist and the End Client. The Platform acts solely as a collection agent in the Artist's name and as administrator of the funds so received, without assuming responsibility for the quality, timeliness or execution of the service, without prejudice to the mediation functions of clause 17.

The Mandate is deemed granted upon the Artist's registration and remains in force while the account is active. Revocation of the Mandate entails the impossibility of continuing to use the Platform's collection and payment services, without prejudice to the fulfillment of outstanding obligations.

5. Non-financial nature of the Platform

The Platform is not a bank, cooperative, mutual entity, currency exchange house or supervised financial intermediary. The fund administration described in clause 4 corresponds to the administration of third-party resources for the provision of payment services by order of the owner of the funds, a figure that does not constitute reserved deposit-taking under the consistent criterion of the Office of the Attorney General (Opinion PGR-C-196-2024).

6. Two-plan structure

The Platform operates under two differentiated plans, assigned based on the tax situation of the Tattoo Artist as verified under clause 7:

• Basic Plan: applies to Artists who, at the time of the lookup, are not registered as taxpayers. The Platform holds the funds, deducts the Commission of fifteen percent (15%) plus VAT and a charge of three United States dollars (USD 3.00) per settlement, and deposits the balance to the Artist's IBAN at the configured cadence (daily, weekly, biweekly or monthly). The Platform issues the Purchase Electronic Invoice in favor of the Artist.
• Pro Plan: applies to Artists registered as taxpayers. OnvoPay splits the funds at the time of collection and settles them directly to the Artist's IBAN, with a Commission of six percent (6%) plus VAT. Issuance of tax vouchers is the Artist's responsibility as issuer.

The Artist may be automatically re-assigned to a different plan if their tax condition changes, upon prior notice.

7. Tax verification and consent to lookup

The Tattoo Artist expressly authorizes the Platform to consult their tax situation before the Tax Administration through the public interface api.hacienda.go.cr/fe/ae, using their national ID. The lookup result determines the applicable Plan and is cached for twenty-four (24) hours before being re-verified. This authorization constitutes express consent for the purposes of article 5 of Law N° 8968.

8. Virtual Assistant

The Platform uses a Virtual Assistant based on Google Cloud's Gemini 2.5 Flash model, configured as a narrow business automation for two specific flows: (i) intake and qualification of booking requests by End Clients, and (ii) initial setup of the Tattoo Artist's account. The Virtual Assistant is not a general-purpose assistant; its responses are confined to the business flows described, consistent with Meta's Business AI Provider policy in effect since January 15, 2026.

Tattoo Artists and End Clients may request exclusively human attention at any time by typing "agente" or "humano" in the relevant channel. Conversations processed by the Virtual Assistant are not used by Google Cloud to train its models, under the Data Processing Addendum of the paid account contracted.

9. Dependence on third-party platforms

The Platform relies on the WhatsApp Business Cloud API and the Instagram Messaging API, operated by Meta Platforms, Inc., as well as on OnvoPay and Google Cloud services. The availability and terms of service of these platforms are beyond the Platform's control. A suspension, policy change or termination by any of these providers may temporarily or permanently affect the service, without giving rise to liability for the Platform provided it has acted with reasonable diligence.

10. End-Client obligations

1. Be of legal age and provide truthful and complete information upon booking.
2. Present the requested identification documentation at the time of the session.
3. Promptly disclose any medical condition, allergy, pregnancy, treatment or medication that may contraindicate the procedure.
4. Refrain from inducing the Artist to perform practices prohibited by Executive Decree N° 44108-S and other applicable rules.
5. Comply with the cancellation policy and payment terms set out in the Refunds and Cancellations Policy and the Payments and Fees Policy.

11. Tattoo-Artist obligations

The Artist declares and warrants permanent compliance with the following obligations, without prejudice to those under Executive Decree N° 44108-S, the Regulation on Sanitary Conditions for Establishments that Perform Tattoos and Related Practices:

1. Maintain a valid Sanitary Operating Permit issued by the Ministry of Health.
2. Operate exclusively in authorized premises, with express prohibition of operating at fairs, beaches, hair salons, jewelry stores, kiosks or any other space not authorized by sanitary rules.
3. Tattoo minors only with the written consent and physical presence of their legal representative.
4. Use inks registered before the sanitary authority, a functioning autoclave and the other supplies required by the rules.
5. Refrain from administering injectable anesthetics.
6. Keep hepatitis B and tetanus vaccinations current, as well as required training.
7. Provide truthful information at onboarding, including national ID, IBAN where applicable, and SINPE Móvil account details.
8. Refrain from requesting End-Client payments outside the Platform with the purpose of evading the Commission during the term of the account.

12. Intellectual property

The Tattoo Artist retains the moral and patrimonial rights over their designs, photographs and audiovisual works uploaded to the Platform. By uploading, the Artist grants the Platform a worldwide, non-exclusive, royalty-free license, revocable upon account closure, to reproduce, publicly communicate and adapt that material solely to operate, promote and maintain the Platform. This license does not authorize the sale of the material to third parties nor its use outside that purpose.

The Platform's trademarks, source code, interfaces, manuals and design are owned by Usure and are protected by Law N° 8039 on Procedures for the Enforcement of Intellectual Property Rights.

13. Limitation of liability

Except for cases of fraud or gross negligence that are non-waivable under the Costa Rican Civil Code, the Platform's total aggregate liability to any Artist or End Client for any claim arising from these Terms shall not exceed the higher of (a) the Commissions actually received from that Artist during the twelve (12) months prior to the triggering event, and (b) five hundred United States dollars (USD 500.00).

The Platform is not liable for indirect damages, lost profits, loss of image or reputation, nor for acts attributable to Artists, End Clients or third-party providers. The limitations set out here are understood without prejudice to the mandatory provisions of Law N° 7472 on Promotion of Competition and Effective Consumer Defense, which shall prevail in case of conflict.

14. Suspension and termination

The Platform may suspend or terminate a Tattoo Artist's account or an End Client's access, with notice to the registered contact channel, in the following cases:

• Material breach of these Terms, the Acceptable Use Policy or applicable law.
• Fraud, identity impersonation, money laundering, terrorism financing or other crimes.
• Serious risk to the health or integrity of third parties, including violation of Executive Decree N° 44108-S.
• Request by the competent authority.
• Inactivity exceeding twelve (12) months, upon prior notice.

The Artist may terminate their relationship with the Platform at any time from their account settings, without prejudice to the settlement of pending payments and commissions and the document-retention obligations of clause 16.

15. Amendment of these Terms

The Platform may amend these Terms to reflect regulatory, operational, pricing or feature changes. Material amendments will be notified at least fifteen (15) calendar days in advance through registered channels and via a prominent notice on the Platform itself. Continued use after the amendment's effective date implies acceptance. Artists and End Clients who disagree with the amendments may terminate their relationship under clause 14.

16. Document retention

The Platform retains transaction documents for the periods set by tax law (five years, article 109 of the Tax Code), commercial law (four years after the close of the fiscal year, article 984 of the Commercial Code) and AML/CFT prevention rules (five years, article 16 of Law N° 7786).

17. Dispute resolution

Service-related complaints are handled, in the first instance, through the in-Platform channel and by email to hola@usure.pro, in full observance of article 259 of Executive Decree N° 37899-MEIC: the mechanism is free, accessible through the same medium in which the service was contracted, and has a reasonable response time.

If a satisfactory solution is not reached, the complainant may resort to the National Consumer Commission of the Ministry of Economy, Industry and Trade (CNC/MEIC) or, failing that, to the Costa Rican courts, which are recognized as the only competent jurisdiction. Any other forum is expressly waived, and the law of the Republic of Costa Rica is chosen as the applicable law. No mandatory arbitration is established for consumer relationships.

18. Electronic communications

Formal communications between the Parties are made through the Platform's channels, by email to the registered address and, where applicable, via the WhatsApp Business API. Both Parties acknowledge the validity and evidentiary value of such communications under Law N° 8454.

19. Severability and assignment

If any provision of these Terms is declared null or inapplicable, the remaining provisions shall remain in full force. Artists and End Clients may not assign their contractual position without the Platform's written consent. The Platform may assign its position to a company within its same economic group, upon prior notice.

20. Language

In case of any discrepancy between the versions of this document, the Spanish version prevails.